My Services
Services I Provide
Event
management
Venue sourcing
Delegate & supplier management
Onsite management
Reconcilliation
Accommodation
management
Managing room blocks
Minimising attrition
Reconciliation
Project
management
Monitoring project plans
Execution
Travel
management
Accommodation research and bookings
Scheduling
& planning
Booking appointments & meetings
Reminders
Inbox
management
Filtering emails
Responding to emails
Expenses
& invoicing
Raising invoices
Processing bills
Customer
service support
Helpdesk / Live chat customer support
Booking appointments & reminders
General
support
Creating, updating & formatting documents
Microsoft: Excel, Word & PowerPoint
GSuite: Sheets, Docs & Slides
Website content updates
Copy
typing
Handwritten
Typed notes
CRM
management
Managing CRM database systems
Household
& personal
Arranging personal appointment
Managing finances
Gift purchases
How It Works
1. The discovery call
An opportunity for you to talk me through your current situation, challenges, needs, priorities and identify where you would like to be, and when. This enables me to outline how I can best support you.
2. Proposal & contract
Next, I will send you a proposal of my support services, hours and pricing plan options, so you can make an informed decision. Once this is agreed, I will send you a contract for your review and signature.
3. Let's get started!
Then, we’re off and work is underway! You will start to benefit from the support I can give, your to-do list will become more manageable and achievable and you will begin to have a sense of relief.
4. Invoice & payment
I'll provide you with a monthly invoice and timesheet detailing times, tasks and, if you're on a retainer, any unused hours that can be rolled forward. The invoice is due for payment by BACS within seven days.
5. Receipt, review & repeat
I’ll ping you a receipt and we can review the support periodically. Then let's crack on with the next month, another step closer to you feeling more organised, less overwhelmed and more in control.
Other services I offer
Event Planning
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Lifestyle Management
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Questions from previous clients
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You’re not alone! If you know you need help, but can’t see the wood for the trees, there are a number of tools we can use to unpick this.
We can start by figuring out how you spend your time and then dig deeper into what you love doing, what you hate doing, time-consuming tasks and the tasks you avoid.
Using this deep dive, we can discuss a range of ways you can off load to me and come up with a plan. We can continually review and tweek this over time as things change.
If you’re feeling overwhelmed and struggling to keep your head above water, some VA support could be the answer. Let’s start by arranging a discovery call to get to know each other and to chat through your current situation, challenges and needs, and identify the end goal of where you would like to be, and when.
We can explore how you spend your time and then dig deeper into what you love doing, what you hate doing, time-consuming tasks and the tasks you avoid.
During the discovery call we can discuss your current situation, challenges, needs and identify your targets of where and when you would like to be.
You may know exactly what you want to outsource, if not, I will be able to make suggestions of how I can help and the areas and tasks I can support you with.
Then I will put together a proposal for you to review so you can make an informed decision.
We can increase or decrease the hours to get it right for you, it might be beneficial to start with more hours to get on top of things, and then reduce slightly over the coming months.
I will provide you with a timesheet detailing tasks and time taken at the end of every month (or more regularly if required).
We will discuss timelines and expectations during our discovery call. Please make me aware of any urgent tasks and we can prioritise these accordingly.
If it transpires that I’m not quite the right person or don’t have specific skills to best support you, I will be honest with you. I can use my network to help find you the right VA for you and your business.
I am able to cover administrative duties when your staff take holidays. By outsourcing tasks which need to be completed to a VA on an ad hoc basis, you only pay for the actual hours worked.
You can avoid using agencies for temporary staff and paying for downtime when work is quiet.
Yes, I have Public Liability and Professional Indemnity Insurance with Hiscox (certificates available on request).
Yes, I am ICO registered, registration reference ZB054217.
Confidentiality is one of my core values. All information is dealt with in the strictest of confidence.
I am also happy to sign your own Non-Disclosure Agreement, or we can create one together.
Absolutely, please find a template of my business terms and conditions here
