Client Success
International experiential agency, George P. Johnson were looking for someone to turn around the accommodation element of a project to become a financially viable, fully supported customer service add-on to an annual European event.
I built up a great working relationship with the end client and explored numerous European cities: Dublin, Barcelona, Vienna, Milan, Copenhagen and Berlin.
By understanding the client’s event accommodation aims, analysing previous year’s statistics and booking patterns, scrutinising client’s predicted attendee numbers and close monitoring and utilisation of release dates, I reduced attrition over the four years by over 70%.
Accommodation moved from being a cost of the event with attrition penalties significantly higher than accommodation income, to becoming a revenue generator for the project, as well as a value added service offered to attendees, and logistic solution for employees, Executives, VIP’s and crew.
For experienced event accommodation management and optimisation contact me now!
She confidently owns the workstream for which she is responsible and is accurate and detailed with her work. Her hotel knowledge in cities across Europe is excellent and her ability to build relationships with suppliers is a true strength.
Rachel takes the time to understand the client brief and seek solutions and provide options back to the client - there is a collaborative nature to her way of working.
Having Rachel on your team is definitely a plus - totally trustworthy and someone that gets things done!
George P Johnson Experience Marketing (GPJ)
She was very meticulous in her work and the processes she followed to ensure that her work was of the highest standard.
Rachel is motivated and loved client interaction, she excelled in making them comfortable and has confidence in her ability with her well rounded skill set. She is diligent, organised, proactive and always open to new ideas and suggestions.
I would recommend Rachel for any role.
Baxter4 Solutions
I started freelancing for George P. Johnson in 2015 across the Registration and Event Logistics departments. My background in Event Management and former Hotel Revenue Manager experience enabled me to hit the ground running with an understanding of event logistics and priorities, an ability to negotiate confidently with hotels, together with an understanding of their operational capabilities and constraints. I have a positive, proactive way of working and quickly forged strong relationships with clients and colleagues.
As Accommodation Project Manager, I lead the overall hotel provision on two European corporate exhibition and conference events for 3,000 and 8,000 attendees, managing the accommodation provision for delegates, employees, VIPs, talent and crew.
As an Event Manager, I provided pre-event planning, build management, health and safety, client liaison, catering and onsite support for UK and European events including Cisco Collaboration, Lisbon; Cisco Live, Berlin; and Magento Live, London.
For project management for events or general projects, contact me now with your brief!
I supported Sam in meetings with her Solicitor via Zoom so she could concentrate on maximising the outcome of each meeting.
During the meetings, I took minutes, kept her focused on the task at hand to ensure the agenda points were covered, and was able to prompt her to raise any questions or points we had identified beforehand.
Between meetings, I kept Sam on track with the actions, processes and timelines that she had set through gentle reminders and supported her through the completion of legal paperwork.
It was a pleasure to offer support to Sam over this time, to see her confidence grow and gain faith in her abilities again.
To find out more about the personal Virtual Assistant services I offer, see my services page!
I have used Rachel to assist with meetings; she has a fantastic ability to keep me focused on the agenda, whilst ensuring keen attention to detail and providing detailed, actionable minutes.
The follow-up diary management and reminders have kept me on track with action points after the meetings which is excellent.
I implicitly trusted Rachel with every project that we worked on together, her personal time and effort management skills are second to none and I never needed to chase up a task or extend a deadline.
Rachel is quick to grasp key issues quickly and is proactive in suggesting strategic, commercial and most importantly of all realistic solutions.
Possessing a disarming warmth and a wicked sense of humour, Rachel works effectively with everyone - regardless of technical, social or cultural background - and will no doubt continue to excel at everything that she does. Thumbs up from me!
Thinking Fox
Thinking Fox, a digital marketing agency, were looking for a Project Analyst to oversee a variety of projects, create and monitor project plans and provide customer support and liaison.
Clients were varied across a number of industries: publishing, travel, retail, catering and property developers. The role was varied and covered a number of duties:
• Project management: client liaison and meetings; project planning and monitoring using Monday.com, Trello and Smartsheets; working alongside developers and creative teams and quality checking of 35 Penguin Random House author sites for migration using tools such as BugHerd.
• Content copywriting: writing, creating, scheduling and reviewing statistics on e-newsletters using MailChimp; copywriting blog content for a high-end travel company providing tailor-made activity holidays; building website pages within WordPress Admin using Beaver Builder and copywriting, adding content and assets to WordPress websites.
• Exhibition stand planning, implementation and management
Let me support you with project management, client relationships, website content reviews and updates and author support.
